Frequently Asked Questions
Booking & Cancellation
Q: What is the difference between FlipKey/VRBO and your site?
A: VRBO/FlipKey/HomeAway are advertising extensions of our site that we use to give our rental units the greatest amount of visibility to vacationers looking to rent seasonal homes in the Maine area. We are the property manager that manages everything from marketing to maintenance and housekeeping. You will find the same rates whether you book through our site or through these third-party sites.
Q: Do you have any homes without a two-night minimum stay?
A: All of our rental units have at least a two-night minimum stay. During the months of June through August all of our rental units have at least a seven-night minimum stay, from Saturday to Saturday and that should appear when searching for your dates.
Q: Can I book a reservation on the date that I would like to check-in?
A: We require reservations to be made at least 48 hours prior to your check-in date, this will allow us to guarantee the unit will be set up and ready for your arrival. Please note that we will not be able to confirm any reservation made less than 48 hours prior to the check-in date due to our cleaning schedules.
Q: Can I bring more people than the maximum allowed listed?
A: Maximum occupancy does not only refer to the number a home can sleep, this is also the number of people allowed in the home at any given time. It is determined by the licensing authority based on the number of exits in the home and fire safety evacuation plan. Please abide by the maximum occupancy number for the home at all times. (Generally, children under the age of 2 do not count toward the maximum occupancy.)
Q: What is the pet policy?
A: Pets are not permitted in any of our rental units. A penalty fee will be charged to your credit card if we find evidence of pets on the property.
Q: What is Seaglass Village’s cancellation policy?
A: Rental payments are refundable up until 30 days prior to the reservation, with the exception of 4% to account for any processing fees relative to booking/cancelling. We are unable to offer refunds on reservations cancelled within 30 days of the check-in date unless you purchase our optional Trip Protection Plan and the reason for cancellation falls within the trip protection guidelines.
Q: How can I modify my reservation, and are there any fees associated with that?
A: Please call us at 1-877-341-4706 to help you modify your reservation. There could be additional fees depending on the change occurring, but we will walk you through everything before finalizing it.
Q: I found a different unit than the one I booked, would I be able to modify my reservation and change it to the new unit?
A: It may be possible to switch homes as long as the change is made more than 30 days prior to the reservation. If the modification results in a higher rental rate, guests are responsible for paying the difference.
Q: Would I need to sign a rental contract for renting a vacation rental?
A: By booking a reservation, guests acknowledge and agree to abide by Seaglass Village’s rental policies.
Q: Can I get a breakdown of the total cost?
A: The rental quote includes all lodging, taxes, and fees.
Q: How do I pay for a reservation?
A: We accept the following credit cards: Visa, Mastercard, Discover, American Express.
Features & Amenities
Q: Is smoking allowed in the home?
A: Smoking is prohibited on the rented premises.
Q: Does the home come with linens and towels, or do I need to bring my own?
A: The home will be equipped with all the basic necessities. All the beds will be made with fresh linens and bath towels will be provided. If you would like beach towels, we recommend bringing those with you.
Q: What items can I expect to find in the home?
A: Please see the features and amenities section of the home listing. Seaglass Village also provides a few travel items to get you started, including: hand soap, paper towels, toilet paper, laundry detergent, dishwashing liquid, dishwasher packs, kitchen trash bags, and small trash can liners. If there is something specific that you require, please make sure you bring it with you.
Location & Access
Q: How do I obtain the keys?
A: We will e-mail check-in instructions 7 days prior to your stay including driving directions and the code to the lock box if you will be arriving after hours.
Housekeeping & Maintenance
Q: We've run out of toilet paper. Can you bring us some more?
A: Seaglass Village provides a starter kit of supplies only. If you think you will need more than what is provided, please make sure to bring some with you.
Q: We can't get the internet/television/etc. working. Are there instructions in the house?
A: All of our rental units should have a binder with the unit’s specific instructions. However, if no instructions are found or if you need further assistance please contact our staff at 1-877-341-4706.
Check-in & Check-out
Q: Do I have to check in by a certain time?
A: Check-in is at 4 PM and guests can arrive any time after.
Q: Do you allow early check-ins?
A: There are some cases (during the off-season ONLY) when early check-in is available. If that is the case, we will email you the day before your stay to inform you that an early check-in option is available. Please note that we will not be able to confirm or deny an early check-in request prior to the day before check-in due to our cleaning schedules.
Q: What are the check-out procedures?
A: Check-out is at 10 a.m. Upon your departure, we ask that you load and start the dishwasher with remainder of any dirty dishes, clean out all the food and beverages that you brought from the refrigerator and cabinets, place all dirty sheets and towels on the bathroom floor, turn off all lights, ac/heat, close and lock up all the windows and doors, and bag up all trash and place in the dumpster on your way out.
Q: Can I get a late check out?
A: Late check-out is not available between the months of June through August. Any late check-out during that time is subject to extra charges.
**Late check-out may be available during the off season, but ONLY if we do not have another reservation coming in that day. Please contact our on-site rental staff anytime during your stay to see if late check-out is available.
After Your Stay
Q: What is your lost and found policy?
A: We will return your lost item to you if you call us within two weeks of your departure date. We do charge a $25 fee, plus shipping to cover the cost of labor, drive time, and postal fees. Any items not claimed within two weeks will be donated.
Q: Have questions that we haven't answered here?
Contact us at 1-877-341-4706.